Fulfillment Complete!
10 months ago
– Wed, May 14, 2025 at 06:34:44 PM
Welcome to our final, official update of Panda Spin!
Hello to all our supporters :)
We are happy to announce that the final Canadian and Australian backers should be receiving their rewards - please give your pledge a few days to reach you.
If you don't have it after that, please open a customer service ticket to ask the logistics team to track your game down. In fact, if anyone from any of the other regions still does not have their pledge, please also open a ticket via the link below...
https://service.matagot.com/open.php
This marks the end of our regular updates for this campaign. You may still contact us if required. We hope you enjoy playing the game, and please remember to check out the expansion, Mandate of Heaven, on Kickstarter now! Thank you so much if you have already done so!
We thank all of you for going on this journey with us and for helping to give birth to Panda Spin!
- The Moon Gate Design Team
Mandate of Heaven is Live on Kickstarter!
10 months ago
– Tue, May 06, 2025 at 09:41:10 AM
Hey Pandas,
Just a quick and exciting update! The Panda Spin: Mandate of Heaven expansion has launched on Kickstarter and is already fully funded – thanks to your incredible support!
Get ready for even more delightful chaos and strategic choices. Each round, a different animal's unique powers will kick in, adding a fresh layer of fun as they compete in the legendary race.
![]()
Heads up for Essen Spiel attendees! We'll have a limited quantity of the expansion available. Come say hi, meet some of the team, and save on shipping. We'd love to see you there!
Ongoing Shipping Updates:
Great news here!
Australia/New Zealand: The games have arrived and are in the shipping queue. We've already sent over the customer details, and VR is expected to start shipping early next week.
Canada: The games are estimated to reach the warehouse this Wednesday. We anticipate shipping will begin early next week as well.
Other Regions: If you are in any country except Canada / Australia / New Zealand and have not received your order, then please reach out by clicking here.
We anticipate that all fulfillment will be completed by the time Mandate of Heaven closes here on Kickstarter.
Thank you all again for your support. We hope you'll enjoy this new expansion.
-Moon Gate Design
Early May Update - Canada fulfillment is imminent!
10 months ago
– Sun, May 04, 2025 at 04:28:07 PM
Hello backers!
Thanks again for your support of our campaign. For those backers who have Panda Spin, thank you for playing and enjoying it!
For everyone still awaiting their delivery, here is an update on where everything currently stands.
Update on Wave 2 Canada Deliveries:
As previously updated, the container ship heading to Canada with Panda Spin on it was heavily delayed but has now arrived at port. Please check your email accounts for an email from our logistics partners asking you to confirm your address before delivery. (The email will be from Publishing Technology Solutions, or PTS.) There has been a gap between now and the pledge manager so we need to be sure everyone's addresses are OK. Please confirm your address, even if it is correct :) Once you confirm your address, your rewards will be able to be prepped for delivery. Deliveries will commence this week!
Update on Wave 2 AU/NZ Deliveries:
The deliveries had been due to commence at the time of the previous update but our fulfiller has actually not begun sending out orders yet. I apologize, I was not aware of this. AU hub deliveries will begin very soon.
Everywhere else:
Deliveries have been completed to all other locations. If you have already received your pledge and you have an issue, or if you are expecting your pledge and it has yet to arrive, please contact our logistics team, by clicking here.
Opening a customer service ticket via the link above is the best way for us to track your delivery or help you with other issues like missing pieces. Thank you so much!
Remember: Panda Spin - Mandate of Heaven!
Don't forget that you can now find the signup page for the first expansion to Panda Spin on Kickstarter! We will launch this campaign in a few days!!
https://www.kickstarter.com/projects/moongatedesign/panda-spin-mandate-of-heaven
Thank you for your support,
Moon Gate Design
April Update - More fulfillment updates
11 months ago
– Wed, Apr 16, 2025 at 02:54:13 AM
Hello backers!
Thanks again for your support of our campaign. For those backers who have Panda Spin, thank you for playing and enjoying it!
For everyone still awaiting their delivery, here is an update on where everything currently stands.
Update on Wave 2 USA Deliveries:
All US backers should now have their pledge rewards. If you do not, or there is an issue, please open a customer support ticket with our logistics partner, here: https://service.matagot.com
Update on Wave 2 Canada Deliveries:
As previously updated, the container ship heading to Canada with Panda Spin on it was delayed and is now due to arrive at port at the end of April. Deliveries will begin as quickly as they can. Backers should have their rewards in early May. Please check your email accounts for an email from our logistics partners asking you to confirm your address before delivery. (The email will be from Publishing Technology Solutions, or PTS.)
Update on Wave 2 Australian (and NZ) Deliveries:
Panda Spin has arrived on Australian shores! Backers must look in their emails for an address confirmation request from the logistics team (it will be an email from Publishing Technology Solutions, or PTS. Deliveries will commence shortly!
Everywhere else:
Deliveries have been completed to all other locations. If you have already received your pledge and you have an issue, or if you are expecting your pledge and it has yet to arrive, please contact our logistics team, by clicking here.
Opening a customer service ticket via the link above is the best way for us to track your delivery or help you with other issues like missing pieces. Thank you so much!
Remember: Panda Spin - Mandate of Heaven!
Don't forget that you can now find the signup page for the first expansion to Panda Spin on Kickstarter! We will launch this campaign in May, once fulfillment is complete.
https://www.kickstarter.com/projects/moongatedesign/panda-spin-mandate-of-heaven
Many thanks for your continued support :) The next update is expected to be in early May (when Canadian pledges begin fulfilling).
Thank you for your support,
Moon Gate Design
March Third Thursday Update
12 months ago
– Thu, Mar 20, 2025 at 08:10:45 AM
Hi everyone!
Thanks again for your support of our campaign. For those backers who have the game, thank you for playing and enjoying it!
For everyone still awaiting their delivery, here is an update on where everything currently stands.
Update on Wave 2 USA Hub Deliveries:
The games have landed on US soil! Fulfillment can now begin to backers :) Please check your email inboxes for an email from our logistics partner Publishing Technology Solutions (or PTS). This email is to confirm your address is correct before your delivery is sent out in the coming days. Please note that if you do not reply to this email, your pledge will remain at the warehouse until you do. Click the link in the email, even if your address is correct so the warehouse is aware and can action your delivery. Thank you so much!
Update on Wave 2 Canada Deliveries:
The boat with your games on it is still on the water. It was expected to land in Canada in the coming days, but we are told there is a lot of congestion at port and we may not have Panda Spin in the fulfillment warehouse for another month :( I will update everyone once it has arrived and we are ready to fulfill! We sincerely hope this is sooner than the end of April. Deliveries will begin as quickly as we can. We hope our next update will carry the news that the games are shipping.
Update on Wave 2 Australian Hub Deliveries:
Panda Spin is currently on the water and is due at our Australian fulfillment partner’s warehouse in mid-April. We hope our next update will carry the news that the games are shipping.
Everywhere else:
Deliveries have been completed to all other locations. If you have already received your pledge and you have an issue, or if you are expecting your pledge and it has yet to arrive, please contact our logistics team, by clicking here.
Opening a customer service ticket via the link above is the best way for us to track your delivery or help you with other issues like missing pieces. Thank you so much!
Announcing Panda Spin - Mandate of Heaven!
We are also happy to formally announce that the first expansion to Panda Spin is coming to Kickstarter soon! Mandate of Heaven is a small expansion, yet it takes the game to a whole new level! Here is a link to the Kickstarter signup page.
This campaign will also be to fund a reprint the base game. If you have any questions, please ask. FYI the expansion now has its own BGG listing, here.
We had original planned for this to launch at the end of April, but we do not wish to launch the second Panda Spin campaign until all backers from this campaign have their games. This means it probably won’t launch until sometime in May.
Stay tuned for more info about the Mandate of Heaven expansion!
Thanks everyone!
- Moon Gate Design Team
